Returns & Exchanges

At Christmas Gift Shop, we pour our heart into curating holiday magic for your home. We want every garland, wreath, and ornament to spark joy throughout the season. However, we understand that sometimes an item may not be just right. Our returns policy is designed with the same care and customer-centric spirit that guides our entire shop—making it straightforward, fair, and stress-free.

The Simple Returns & Exchanges Process

Follow these four easy steps to return or exchange an item:

1. Initiate Your Request: Within 15 days of receiving your order, please email our friendly customer care team at [email protected]. Use the subject line “Return/Exchange Request” and include the details outlined in the template below.
2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship your return. Please do not ship items back without an RMA number.
3. Package & Ship: Securely package the item(s) in their original packaging, if possible. Include a copy of your order confirmation or the RMA email inside the package. Clearly write the RMA number on the outside of the box. Ship the package to the address we provide. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
4. Processing & Completion: Once we receive and inspect your return, we will process your exchange or refund. You will receive an email notification upon completion.

Return/Exchange Request Email Template

To ensure we have all necessary information to assist you quickly, please use the following template when contacting us:

Refunds: Timing & Methods

Your satisfaction is our priority. Here’s what to expect after we receive your return:

• Processing Time: Refunds are processed within 5-7 business days after we receive the returned item and verify its condition.
• Refund Method: Funds will be returned to the original payment method used for the purchase (e.g., Visa, MasterCard, JCB, or PayPal).
• Notification: You will receive an email confirmation once the refund has been issued. The time it takes for the refund to appear in your account depends on your bank or payment provider’s policies, but it typically takes 3-10 additional business days.
• Exchanges: For exchanges, we will ship the replacement item via our standard shipping method once the return is processed. Any price difference will be charged or refunded accordingly.

Please note: Original shipping fees are non-refundable for returns due to change of mind.

Important Exceptions & Non-Returnable Items

To ensure the health, safety, and quality of our products for all our customers, the following items are final sale and cannot be returned or exchanged:

• All “Nearly Natural” Botanical Products: This includes items from the menu categories Nearly Natural Fall Garlands, Nearly Natural Fall Wreaths, and Nearly Natural Indoor Fall Decorations. Due to the lifelike, delicate nature of these botanicals and for hygiene reasons, all sales are final on this line.
• Used, Damaged, or Altered Items: Any item not in its original, unused, and resalable condition with all packaging.
• Final Sale Items: Any item explicitly marked as “Final Sale” on the product page at the time of purchase.

Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the product and its packaging. We will gladly arrange a free replacement or refund and provide a prepaid return label if needed.